There is an easy way to recover a lost Snapstreak — contact Snapchat directly. Snapchat’s support website has a form you can fill out, requesting that they investigate your lost Snapstreak. It’s a short online submission asking about your account info and the situation. As long as you meet the requirements, Snapchat will reinstate your Snapstreak! This minHour shows you how to get a Snapchat streak back.
Steps
Go to https://support.snapchat.com/en-US.
This is the official Snapchat Support website. Here, you’ll be able to contact Snapchat to request that your Snapstreak be recovered.
- Snapchat streaks are kept when both users send a Snap back and forth in a 24 hour time period. Chats don’t count toward the Snapstreak requirements.
- Each day increases your Snapstreak by one.
Click Contact Us.
This is in the sidebar menu on the left.
Select “I lost my Snapstreak”.
This is under “What can we help you with?”
Fill out the form.
It asks for information about your account, your friend’s account, and the Snapstreak.
Click Send.
This is the yellow button at the bottom of the form. This will confirm your request for your missing Snapstreak to be investigated by the Snapchat team.
- Next, you’ll need to wait to hear back about the Snapchat team’s decision regarding your request. This may take a couple weeks.
Tips
- For more Snapchat tips, check out how to increase your Snap score and customize the streak emoji.